From bottleneck to business velocity with an AI analytics agent that put real-time answers in the room.

60 to 1

Days to build audiences

$1.8M

Saved (single use case)

40%

Predictive workloads absorbed

150K+

Legacy reports replaced

“One of the best tech decisions Verizon has ever made.”
— Chris Colangelo, VP, Verizon Wireless

The Company

A telecom giant with a massive BI footprint and a mandate to move faster with AI.

Verizon Wireless is one of the largest telecommunications companies in the world, serving millions of consumers and enterprise customers.
Massive BI footprint: ~150K Tableau reports, ~22K Qlik apps, ~8K ThoughtSpot reports, and 1,500+ BI developers.
Zenlytic by Chord deployed internally as “Velocity Query” in Verizon’s own VPC running Claude models on Google Vertex.

The Challenge

Data everywhere. Answers nowhere.

Data everywhere, answers nowhere. Getting answers to business-critical questions still required routing requests through analysts and waiting days for reports.
In-house AI fell short. One audience-building use case alone was projected to cost $1.8M and take 60 days per cycle.
Legacy vendors couldn’t deliver. Qlik, Google, Tableau, and ThoughtSpot had all promised conversational analytics but hadn’t shipped it.
CEO mandate on AI. CEO Dan Schulman publicly declared the intent to use AI to simplify offers, improve CX, and reduce churn. The CDO’s top priorities: “talk to data” and “better churn analysis.”

Why Zenlytic by Chord Won

Transparent, governed, and purpose-built for conversational analytics.

Transparency: Every answer is traceable through Zenlytic by Chord’s Clarity Engine. Every metric is defined and governed, so business users trust what they see.
Natural language access: Zoë gives anyone from a CRO to a marketing lead instant, trusted answers with no SQL required.
Enterprise-grade security: VPC deployment with Claude models hosted on Google Vertex met Verizon’s security requirements from day one.
Purpose-built for conversational analytics: Unlike Qlik, Looker, and Tableau, Zenlytic by Chord was built from the ground up with a governed semantic layer and proactive analytics.

Key Results

Same-day audiences, millions saved, and a 40% lift on predictive workloads.

60 days to 1 day: Audience building reduced from a two-month cycle to same-day turnaround for sales and marketing teams.
$1.8M saved on a single use case: Replaced a planned internal build with Zenlytic by Chord handling it out of the box.
40% of predictive workloads absorbed: Verizon’s lead enterprise architect estimated Zenlytic by Chord can handle 40% of data science workflows.
Land and expand: Started with B2B team; expanded to Enterprise Analytics with senior leadership authorizing an additional $150K to accelerate deployment.
Beat the field: Evaluated against Qlik, Looker, Tableau, and ThoughtSpot. Verizon’s team: “It worked great in all scenarios.”